AI Customer Service Masterclass
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1. Introduction to AI in Customer Support

Intro
From Sh*tty Chatbots to Conversational AI
The Basics of Generative AI
The Essentials of Conversational AI
Why AI is Transforming Customer Support
Final Quiz
2. Building an AI-Powered Support System Without Code

Building Your First AI Support
Overview of Training Assets
Building a Knowledge Base for AI
Creating Canned Responses
DOs and DON’Ts of Training Materials
Managing Escalations
Setting Up Tones and Formality Levels
Building Your First Chatflow
Assistant mode vs. Intent
AI-First vs Chatbot + AI: Why One of These Will Actually Work for You!
Automate a Sales Meeting Request with AI Missions
Using AI for Multi-Channel Support: Chat, Email, and Beyond
Multilanguage Support
Improve team performance with Inboxes AI
Exercise: Deploy Your Efficient AI Support Chatbot
3. Advanced AI-Driven Workflows for Complex Support Needs

Introduction to AI for Complex Support
Building a Prioritization System
Advanced Workflow Automation with AI
Gather extra info
How to automate Trial Extensions with AI Intent and Mission and REST API
Excercise: Automate a Complex Workflow Using AI
4. Case Studies of AI Success in Customer Support

How TeamSystem Reduced Workload by 60% and Boosted CSAT by 20%
$100M SaaS CEO Shares feedback about AI for Customer Service
5. Continuous Improvement and Scaling with AI

Monitoring AI Performance Over Time
Continuous AI Retraining and Improvement

From Sh*tty Chatbots to Conversational AI

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