WARNING: Don’t Deploy AI in Customer Service Until You Learn These 7 Critical Secrets

31 Lessons

Discover how to harness AI to slash wait times, boost CSAT, and lead a future‑ready support team — without falling into the traps that cost others millions.

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1. Introduction to AI in Customer Support

Intro

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From Sh*tty Chatbots to Conversational AI

The Basics of Generative AI

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The Essentials of Conversational AI

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Why AI is Transforming Customer Support

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Final Quiz

2. Building an AI-Powered Support System Without Code

Building Your First AI Support

Overview of Training Assets

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Building a Knowledge Base for AI

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Creating Canned Responses

DOs and DON’Ts of Training Materials

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Managing Escalations

Setting Up Tones and Formality Levels

Building Your First Chatflow

Assistant mode vs. Intent

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AI-First vs Chatbot + AI: Why One of These Will Actually Work for You!

Automate a Sales Meeting Request with AI Missions

Using AI for Multi-Channel Support: Chat, Email, and Beyond

Multilanguage Support

Improve team performance with Inboxes AI

Exercise: Deploy Your Efficient AI Support Chatbot

3. Advanced AI-Driven Workflows for Complex Support Needs

Introduction to AI for Complex Support

Building a Prioritization System

Advanced Workflow Automation with AI

Gather extra info

How to automate Trial Extensions with AI Intent and Mission and REST API

Excercise: Automate a Complex Workflow Using AI

4. Case Studies of AI Success in Customer Support

How TeamSystem Reduced Workload by 60% and Boosted CSAT by 20%

$100M SaaS CEO Shares feedback about AI for Customer Service

5. Continuous Improvement and Scaling with AI

Monitoring AI Performance Over Time

Continuous AI Retraining and Improvement