DOs and DON’Ts of Training Materials

1. Introduction to AI in Customer Support

• Intro

• From Sh*tty Chatbots to Conversational AI

• The Basics of Generative AI

• The Essentials of Conversational AI1

• Why AI is Transforming Customer Support

• Final Quiz

2. Building an AI-Powered Support System Without Code

• Building Your First AI Support

• Overview of Training Assets

• Building a Knowledge Base for AI

• Creating Canned Responses

• DOs and DON’Ts of Training Materials

• Managing Escalations

• Setting Up Tones and Formality Levels

• Building Your First Chatflow

• Assistant mode vs. Intent

• AI-First vs Chatbot + AI: Why One of These Will Actually Work for You!

• Automate a Sales Meeting Request with AI Missions

• Using AI for Multi-Channel Support: Chat, Email, and Beyond

• Multilanguage Support

• Improve team performance with Inboxes AI

• Exercise: Deploy Your Efficient AI Support Chatbot

3. Advanced AI-Driven Workflows for Complex Support Needs

• Introduction to AI for Complex Support

• Building a Prioritization System

• Advanced Workflow Automation with AI

• Gather extra info

• How to automate Trial Extensions with AI Intent and Mission and REST API

• Excercise: Automate a Complex Workflow Using AI

4. Case Studies of AI Success in Customer Support

• How TeamSystem Reduced Workload by 60% and Boosted CSAT by 20%

• $100M SaaS CEO Shares feedback about AI for Customer Service

5. Continuous Improvement and Scaling with AI

• Monitoring AI Performance Over Time

• Continuous AI Retraining and Improvement